Refund Policy

Online Exchange policy:

To exchange an item within the 7 days period, please call our Online Customer Service: +966 53 563 1116 and inform them what items you need to exchange. Please share all the required details with the customer service representative and you can exchange the item via courier.

Return policy:

You can return your item to your nearest THEKANZZI.COM, just be sure to have the original receipt and Shoes/Bags are in the same condition as they were when you purchased them (within the 7days).

Refund policy:

You have 7 days from the receipt of your order to return or exchange products.

Our easy return policy requires two simple steps:

1. 1. Return the relevant products to your nearest THEKANZZI.COM in the same condition as supplied and in their original packaging.
   2. Carry the relevant invoice.